Refund & Returns Policy
At Kurant International, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer hassle-free returns and refunds under the following conditions.
1. Return Eligibility
To be eligible for a return, the item must:
✅ Be in its original condition (unused, unwashed, and unworn)
✅ Have all original tags and packaging intact
✅ Be returned within [Insert Return Period, e.g., 30 days] from the date of purchase
❌ Final sale items, gift cards, and personalized/customized products are non-refundable
2. How to Initiate a Return
1️⃣ Contact Us: Email us at [Your Email] with your order number and reason for return.
2️⃣ Receive Instructions: Our team will provide return instructions and a return shipping address.
3️⃣ Ship the Item: Pack the item securely and ship it back using a trackable method.
4️⃣ Processing: Once we receive and inspect your return, we’ll process your refund or exchange within [Insert Processing Time, e.g., 5-7 business days].
3. Refunds
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- You will receive an email confirmation once your refund has been processed.
4. Exchanges
- We offer exchanges for a different size or color, subject to availability.
- If the requested item is unavailable, we will issue a refund.
5. Damaged or Defective Items
- If you receive a defective or incorrect item, please contact us within [Insert Time Frame, e.g., 7 days] of receiving your order.
- We will cover return shipping costs and send a replacement at no additional charge.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
7. Late or Missing Refunds
- If you haven’t received your refund, first check your bank account.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all this and still have not received your refund, contact us at [Your Email].
8. Contact Us
For any questions about returns, refunds, or exchanges, please reach out:
📧 Email: kurantintl1@gmail.com
📞 Phone: 4139493257